Help / Support
The product range of ISERA contains several thousands of products for the application in analytical and chromatographic laboratories. All products are subject to stringent quality controls. Therefore, we can grant to our customers a maximum of reliability.
In our online shop we try to exhibit all our products. In case you do not know which one is the right for your purposes we will be happy to advise you individually. This also applies in case you do not find the product you are looking for.
Especially, in case of complex and specific issues pictures can be very helpful. Because of this we offer video conferences to our clients; e.g. via Skype. Please ask for an individual consultation.
In case something goes wrong
The ambition for highest quality is an essential part of ISERA´s self image and a prerequisite for the satisfaction of our customers. We invest a lot of resources in our quality management. Nevertheless, we, too, cannot exclude inconveniences to 100 %. We take extra care in elucidating such incidents to give you entire satisfaction and to further improve our quality. Please contact us immediately in case of such an incident by phone (+49 (0)2421 / 972854-1)or by email (email@example.com). You might also choose to use our Comments/Ideas form.