Payment / Dispatch

The online shop of ISERA GmbH is intended for the use by companies according to §14 of the German Civil Code (BGB) and freelancers only. All mentioned prices are net prices and VAT is not included.

You may choose between one of the following options to execute your payment:

-       Prepayment

-       Invoice

-       Credit card

If not mentioned otherwise all goods are delivered "DAP place of delivery" (INCOTERMS 2020). In case you chose to receive an invoice the due date for your payment is "payable within 14 days without deduction". ISERA GmbH reserves its right to assign a certain payment option to a customer or to exclude a customer from a certain payment option in particular cases. The settlement of payments made by credit card are carried out by: Unzer Luxembourg S.A. société anonyme, 1, Place du Marché, L-6755 Grevenmacher, RCS Luxembourg: B 144133

Costs for deliveries within Germany are charged with 9.80 EUR (net) for shipping and handling. Deliveries within Germany are free of charge in case the order value is more than 200.00 EUR (net).

In case the goods are sent to an EU member state (except Germany) or to Switzerland the costs for shipping and handling are 35.00 EUR (net). The deliveries to these countries are free of charge if the value of the goods is 350.00 EUR (net) or more.

For deliveries to countries that are neither EU member states nor Switzerland shipping and handling will be invoiced according to the respective occurring costs.

Invoices for deliveries made to customers located in EU member states (except Germany) will be issued excluding VAT in case the customer provides a VAT-ID number.

Dependent on the place of destination and the value of the goods we collaborate with different certified logistics companies.

Our general terms and conditions do apply.